Who we are and What we do
These definitions should help you understand this policy. When we say “we,” “us,” “our,” "RedHilo" and “RedHilo.com,” we are referring to RedHilo LLC , a State of Washington limited liability company. We provide an online retail store .
When we say “you,” we are referring either to a Member or to some other person who visits any of our Websites. A “Subscriber” is a person, who has shopped from our site or opted-in to get information from us
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help fulfill your order and give you a better user experience .
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
When do we collect information?
We collect information from you when you use our site, register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket, enter information on our site or provide us with feedback on our products or services
We may collect email and interest information from third party networks and add it to customer list, in order to provide better product recommendations, discounts and better serve customer needs.
We use affiliate programs , by which third parties can send your information to us for earning commission, by recommending our products .
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. For information on how to do this, access the "help" menu on your Internet browser, or visit http://www.aboutcookies.org/how-to-control-cookies/. Please note, however, that disabling our cookies may result in your inability to take full advantage of all of the features of our Sites.
We use analytics providers such as Google Analytics to help us evaluate and measure the use and performance of our Sites. To opt-out of the aggregation and analysis of data collected about you on our Sites by Google Analytics, visit https://tools.google.com/dlpage/gaoptout and download and install the Google Analytics Opt-out Browser Add-on.
How do we protect your information?
We use multiple different online services to operate our business. We do a rigorous study our service providers, to make sure that they comply with numerous digital standards and laws to keep all data safe.
Please see below for the list of third party services and their related privacy policies.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we share your information and what communication to expect from us.
We do not SELL your information with marketing firms for marketing purposes.
We do share your personal information with third party services we use, in order to get the goods and services to you, as part of our business model.
Your personal information may be disclosed if requested by legal or government authorities .
We might also share the order information with affiliate networks for providing payment information.
Your information may be shared with other company as part of business transaction, asset sales, join ventures , merger or similar legal proceedings.
We may send you communication emails, text message or phone call related to your orders, if you use or purchase anything from the website or Any other lawful, legitimate business purpose
We may send you regular emails and promotions, so that you can take advantage of saving we have to offer.
You can always OPT-OUT of these emails, if you would not want to get regular promotions and discounts.
We will never ask for your password, credit card or social security information in email communication.
Please do not send any sensitive information in email, as it is not secure and we will not be responsible for any misuse of such information.
Third-party disclosure and Links to Third Party Sites
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use the following third party service, which have their own privacy policies, as listed below.
- Mailchip : https://mailchimp.com/legal/privacy/
- Shopify : https://www.shopify.com/legal/privacy
- Google : https://www.google.com/policies/privacy/ , https://www.google.com/policies/privacy/partners/
- Mailing services :
How We Protect Children's Privacy
RedHilo is concerned about the safety and security of children. Each of our Sites is intended for a general audience, and not targeted to or intended for use by children. Accordingly, we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete that information from our records. If you are a parent or guardian that has knowledge that we have collected information from your child, please contact us to request removal at privacy@RedHilo.com.
Accessing and Updating Your Information
You may review your Personal Information that is readily accessible through our Sites or contact us to request that it be updated by using the contact information below. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee for large or complex requests). In addition, if you would like to access, verify, correct, update or delete your e-mail address, mailing address or other personal information with us please contact us directly. We will respond to your request within any legally required response time frame.
We will retain your Personal Information for as long as your account is active or as reasonably useful for commercial purposes. We will retain and use your Personal Information as necessary to comply with our legal obligations or data retention policies, resolve disputes and enforce our agreements.
Changes to this Policy
RedHilo reserves the right to change, modify or amend this policy from time to time. We will post the changes here. Your continued use of our Sites constitutes your agreement to abide by the policy as changed. If you object to any such changes, your sole recourse shall be to cease using our Sites.
How to Contact Us
Mail : RedHilo.com .
PMB 112 ,
16420 S.E. McGillivray Blvd , Suite 103
Vancouver, WA 98683-3461